Organizational Culture and Organizational Sustainability in the Hotel Industry

Does Organizational Commitment Mediate the Relationship?

Abstract

Purpose – This study examines the relationship between organizational culture and organizational sustainability and the mediating role of organizational commitment in the hotel industry in Nigeria, with a focus on Plateau State.

Design/methodology/approach – A quantitative approach was adopted with the use of structured questionnaires to elicit responses from 369 employees from 67 hotels. Data were analyzed with the use of SPSS software and the hypotheses were tested with the aid of the Analysis of Moment Structures (AMOS) software.

Findings – The result reveals that organizational culture exerts a significant effect on organizational sustainability, and organizational culture also significantly exerts a positive effect on organizational commitment. Surprisingly, organizational commitment did not have a significant relationship with organizational sustainability, and organizational commitment did not mediate the relationship between organizational culture and organizational sustainability.

Practical implications – This study’s findings will assist business owners and managers, especially in the hotel industry to pay more attention to building a robust culture in the workplace for their employees and also put in place the necessary ingredients needed to make employees more committed to the organization, as these factors are needed to build and maintain a sustainable business.

Originality/value – This study is designed to fill some gaps as no study has been found in the literature which researched the existing relationships among the variables of organizational culture, organizational commitment, and organizational sustainability.